Infra Engineer at Opswerks

Identify, troubleshoot, resolve and escalate incidents quickly and effectively.
Be responsible for the operational monitoring of the platform health.
Be responsible for the platform end-users’ problems.
Develop tools, operational enhancements and automated solutions
Perform root cause analysis. Identify and resolve underlying problem patterns, while driving to develop automated and self-healing solutions.
Participate in outage conference calls.
Write clear and consumable documentation of the environment and operational procedures.
Be a member of a 24 x7 shifting rotation.

Strong sense of ownership, customer service, and integrity demonstrated through excellent written/verbal communication.
Ability to work through complex engineering obstacles using debugging and problem solving skills.
Deep working knowledge of Linux operating system, knowing the ins and outs of disk / file system / process / resource / user / package / service management.
Experience in finding and troubleshooting faulty server hardware using OS native tools.
Working ops experience with containerized systems and cluster management technologies like Docker and Kubernetes
A passion for eliminating repetitive manual processes using automation.
Fluency in scripting languages such as Bash or Python.
Understanding of standard network protocols and components such as: HTTP, TSL/SSL, DNS, ECMP, TCP/IP, ICMP, the OSI model, subnetting and load balancing strategies.
Has experience in logging, telemetry, and monitoring tool implementations like Splunk or Prometheus.
Bachelor’s degree or higher education.