Customer Success Specialist

Company Description

MYCURE Inc. is a tech startup that provides innovative solutions to solve everyday problems and make things easier for everyone through technology. MYCURE invests in its IT expertise to grow a network of systems that is primarily focused on healthcare and aims to provide patients, doctors, clinic owners, and government health sectors the ability to securely store and retrieve health records anytime, anywhere. At its core is a powerful web-based clinic management system designed for physicians and outpatient services performed by individual practitioners, group practitioners, and multi-specialty clinics. The company is located in Diliman, Quezon City.

Role Description

This is a full-time on-site role. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, performing analytical tasks to improve customer experience, communicating with customers to resolve issues, and delivering excellent customer service.

• Customer satisfaction, support, and service skills

• Analytical skills to identify patterns and trends in customer behavior

• Excellent communication skills to effectively communicate with customers and team members

• Strong problem-solving skills to resolve complex customer issues

• Previous experience in a customer-facing role is preferred

• Knowledge of healthcare industry and healthcare IT systems is a plus

• Bachelor's degree in business, healthcare, or related field is preferred