Community Account Manager

Key Responsibilities

• Execute a community management strategy such as retention and customer success plan from the management team that grows and nurtures a flourishing of our SendingNetwork and SendingMe communities.
• Take charge of one community account from the SendingMe community or SendingNetwork community, across multiple channels, from our messaging platform to our social media spaces.
• Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
• Moderate online forums and social media channels, ensuring that our members have a positive and supportive experience.
• Collaborate with the product development teams to gather feedback and insights from the community.
• Create and manage exciting community and club events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
• Collaborate with our creative and content team to curate and share compelling content tailored to each community.
• Coordinating and managing a community calendar, working closely with all stakeholders to ensure smooth execution across all communication channels.
• Planning, implementing, and leading community initiatives while tracking relevant community KPIs. Analyzing community data and trends to identify opportunities for growth and improvement.
• Being passionate about building a Web3 community and fostering strong connections with members to exceed their expectations.

Compensation and Benefits

• Competitive salary, bonus, and benefits package.
• Token or stock option for long term driving.
• Be part of a rapidly growing industry where your work truly matters.
• Collaborative and supportive work environment.

Benefits:

• Pay raise

Schedule:

• 8 hour shift

Qualifications

• Bachelor's degree in Business Administration, Marketing and Communications, or Computer Science related majors;
• 2-3 years of working experience in community management, preferably B2C experience within at an internet Web2/Web3 company;
• An understanding and passion for the Web 3.0, blockchain, crypto, and NFT spaces;
• Proficiency in using social media and online community platforms, with knowledge of online platforms like Twitter, Discord, Reddit, Quora, Telegram, etc.
• Strong business sense and a commitment to excellence/high standards;
• Ability to work effectively in a fast-paced, international, dynamic environment;
• Based in Manila, Philippines.

Bonus points

• Experience working in a start-up culture.
• A willingness to help out where needed - regardless of the scope of your role.
• An understanding of the Ethereum ecosystem, within an interest and curiosity to learn more.