Technical Support Representative
M
Miranda HR
15 - 20K PHP
Full-time
Jupiter. Jupiter, Makati City, Metro Manila, Philippines
Technical SupportTechnical Sales
- Assist customers with technical inquiries related to products and services.
- Diagnose and troubleshoot hardware and software issues.
- Provide clear instructions and solutions via phone, email, or chat.
- Document interactions and maintain records of customer issues.
- Collaborate with other departments to resolve complex problems.
- Stay updated on product knowledge and technical advancements.
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience necessary; training will be provided.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and technical knowledge.
- Working Conditions: Office environment with defined shifts; may require overtime during peak periods.
- Qualities and Traits: Patient, empathetic, tech-savvy, and detail-oriented.