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Technical Support Representative

O

OpenDoor Professionals

20 - 25K PHP
Full-time
SHARVD®. 7th & 8th Floors, The Valero Tower, Salcedo Village, 122 Valero, Makati City, 1227 Metro Manila, Philippines
Communication SkillsTechnical SalesProblem-Solving SkillsNegotiation SkillsTechnical SupportTime ManagementSales Strategy

We are looking for a Technical Support Representative to support a growing IPTV (Internet TV) service. Your job is to help customers with streaming issues, app setup, and account support. This role is perfect for someone who is tech-savvy, patient, and great at solving problems. 


Key Responsibilities

-Assist customers with IPTV streaming, app, and account issues.

-Guide users through setup and troubleshooting for smart TVs, mobile apps, and devices.

-Provide support via phone, email, or chat in a friendly and professional manner.

-Log and track issues using internal systems.

-Suggest service upgrades or features when needed to improve the customer experience.

-At leash senior high school graduate.

-Fresh graduates and career shifters are welcome to apply

-Experience in tech support or customer service is a plus (BPO experience preferred).

-Good English communication skills.

-Willing to work on shifting schedules.

-Willing to work onsite (Makati).

-Basic sales or upselling experience is a plus, but not required.