Technical Customer Support Specialist - L1

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is on the lookout for a proactive and tech-savvy Technical Customer Support Specialist -  L1 to join our growing team! As a frontline support expert, you’ll guide users through technical issues, troubleshoot platform concerns, and deliver an exceptional customer experience every step of the way.

Responsibilities: 

• Become a product expert to confidently support and empower users.
• Provide clear, accurate support via chat, email, and phone.
• Troubleshoot issues and work closely with internal teams for resolution.
• Manage multiple conversations with empathy and efficiency.
• Contribute to documentation and process improvements.

• 1+ year of customer support experience (SaaS/software preferred).
• Excellent English communication skills—written and verbal.
• Strong problem-solving ability and a customer-first mindset.
• Self-starter attitude with solid time management.
• Tech-savvy, quick to learn tools and systems.

Nice to Have:

• Experience supporting complex SaaS platforms.
• Familiarity with Intercom, Aircall, or similar tools.
• Crypto or global tax knowledge is a plus!.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary: Php 40,000
• Work Set up: Remote
• Work Schedule: Mondays to Fridays; 
• Working Device: will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.