Chat & Back Office Support - Non-Voice - Hybrid Setup

WHY JOIN OUR TRANSEC TEAM?

• HMO with dependent & life insurance
• Great working environment with work-life balance
• Fun & engaging company-sponsored

ESSENTIAL JOB FUNCTIONS

• Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
• Oversee the dedicated voicemail for concierge to process its incoming requests.

• Bachelors/College Degree in any field; IT-related course is preferred.
• 1-year international BPO experience supporting a technical account.
• Required experience in handling an account using chat and/or email channels.
• Knowledge in HTML, CSS, and Photoshop is a huge plus.
• Must have excellent writing skills in English; good speaking skills in English.
• Willing to work on night shift.