hackquest logo

Customer Support Specialist

H

Hangzhou Hegge Information Technology Co., Ltd.

20 - 25K PHP
Full-time
SK JAPAN BAGUIO EMERALD SKYVIEW CENTER. 3rd Floor, Emerald Skyview Center, Brgy. Poblacion Aspiras - Palispis Hwy, Tuba, Benguet, 菲律宾
英语计算机知识

Customer Support Specialist

Salary: Below 25,000 PHP

Working Hours: 11:00 PM to 8:00 AM

Responsibilities：

- Provide night shift online and phone-based technical support focusing on laser

cutting and engraving products to customers from the US and Europe.

- Answer customer inquiries, log issues accurately, and provide timely solutions.

- Follow up on customer feedback to ensure issues are fully resolved. 

- Maintain good relationships with customers to enhance customer satisfaction.

Requirements： 

- Bachelor’s degree or higher in Science or Engineering fields. 

- Fluent spoken and written English with good communication skills. 

- Technical background preferred (e.g., computing, IT support, or related fields).

- Strong customer service orientation and problem-solving skills.

- Willingness to work night shifts and a strong team player.