Snow Architect
Bravissimo Resourcing Inc.
180 - 200K PHP
Contract
Makati City. Makati City, Metro Manila, Philippines
ServiceNowJavaScriptAgile/Scrum Methodologies
Job Title: Snow Architect (Hybrid)
Bravissimo Resourcing Inc. | Full-time | Makati City
Focus on supporting, configuring, and enhancing ServiceNow's ITSM capabilities and analyze data to identify areas for improvement, and collaborating with stakeholders to ensure effective data-driven decision-making.
- Knowledge of the ServiceNow platform, focusing on ITSM modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)
- Design, develop, and improve ITSM processes (e.g., incident, problem, change, request management).
- Configure and customize ServiceNow to align with business needs, including creating and modifying workflows, business rules, scripts, UI policies, client scripts, notifications, and data policies.
- Track and analyze key performance indicators (KPIs) and metrics related to service delivery.
- Interpret data sets, identify trends, and translate findings into actionable recommendations for service improvements.
- Work with various IT teams and stakeholders to ensure alignment on service delivery goals and performance targets.
- Maintain documentation related to ITSM processes, performance metrics, and reporting procedures.
Technical & Functional Skills
- ITSM, CSM, ITOM, Domain Separation
- JavaScript, Integration, Shared Services
- Agile/Scrum methodologies
- KPI reporting and dashboarding
Work Setup: Hybrid (2-3 days onsite)
Work schedule: Monday - Friday, Dayshift (9:00 AM - 6:00 PM)
Location: Makati City