Technical Support Representative
M
Miranda HR
20 - 25K PHP
Full-time
Jupiter. Jupiter, Makati City, Metro Manila, Philippines
Technical SupportTechnical SalesSales Strategy
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Assist in the implementation and configuration of products.
- Educate customers on product features and best practices.
- Document and escalate unresolved issues to higher-level support.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 0–2 years.
- Skills and Competencies: Strong technical support and troubleshooting abilities.
- Qualities and Traits: Excellent communication and interpersonal skills.
- Responsibilities and Duties: Ability to work independently and in a team environment.