Customer Support Specialist in Bulacan

Description

• Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
• Maintain thorough knowledge of products and services to assist customers effectively.
• Document interactions and feedback in the company’s CRM system.
• Collaborate with team members and other departments to improve customer support processes.

Requirements

• Job Title: Customer Support Specialist
• Job Function: Customer Support
• Responsibilities and Duties: Strong ability to handle customer inquiries with accuracy and empathy.
• Working Conditions: Able to work in a fast-paced environment and manage multiple tasks efficiently.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
• Qualities and Traits: Strong problem-solving skills and the ability to think critically under pressure.
• Qualities and Traits: Positive attitude and a proactive approach to learning and personal development.