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IT Technical Support

M

Manila Multipurpose Terminal

15 - 20K PHP
Full-time
Manila Multipurpose Terminal. Mel Lopez Blvd., Vitas, Bonifacio V. Romero Blvd, Tondo, Manila, 1013 Metro Manila, Philippines
Tech SupportDesktop SupportWindows/Mac OSRemote Desktop AppsHelp Desk SoftwareWindows/macOS EnvironmentMicrosoft 365Networking ConceptsMicrosoft CertificationCertification in Cisco

A. GENERAL FUNCTION

  • Manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

 

B. DUTIES AND RESPONSIBILITIES

First Line Support

  1. Install and configure new phone, iPad, laptops, desktops, and peripherals like printers and scanners.
  2. Resolve common issues such as password resets, software errors, and hardware malfunctions.
  3. Provides in-depth first line support via remote, email, phone, and onsite and work-from-home end-users.
  4. Perform routine software and security patches.
  5. Collect and distribute the iPad to Operations team and report any damage or issues to senior personnel. Ensure all iPads were charge for the next shift.
  6. Assist end-user with basic network connectivity issues and cabling
  7. Maintain logs of repairs, troubleshooting steps, and create "how-to" guides for users.
  8. Ensures prompt response and acknowledgement to support tickets and security incidents within the defined service level agreement.

ICTSI Jira IT

  1. Ensure that all issues are properly logged on to Jira IT helpdesks.
  2. Oversee ticket management, which includes opening, escalating, and closing of issues.
  3. Coordinates issues with other pertinent IT colleagues and service providers.

Inventory and Supplies

  1. Track company IT assets, manage stock of equipment like mouse/keyboards or toner, and assist with documentation.
  2. Requests for appropriate IT equipment and services to IT management.


C. MINIMUM QUALIFICATION REQUIREMENTS

  1. Educational Attainment: Degree in Computer Science or Information Technology.
  2. Eligibility: None required.
  3. Work Experience:
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Mac OS
  • Experience with remote desktop applications and help desk software.
  • Basic understanding of Windows/macOS environments, Microsoft 365, and networking concepts (TCP/IP, DNS).
  1. Training/Certification: Certification in Microsoft or Cisco is advantageous.
  2. Skills: Attention to detail and good problem-solving skills. Excellent interpersonal skills. Must have technical expertise, with people skills, computer literate, and excellent communication skills for both English and Filipino (oral and written). Driver’s license and/or Microsoft certifications are an advantage.