Customer Support Specialist

Description

• Provide exceptional support to customers via phone, email, and chat, ensuring a positive experience.
• Respond promptly to customer inquiries and issues, demonstrating empathy and understanding.
• Document interactions and resolutions in the customer service database for future reference.
• Collaborate with team members to streamline processes and improve service delivery.
• Assist in training new team members by sharing best practices and company policies.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level; no prior experience required.
• Skills and Competencies: Proficiency in English; excellent customer service skills.
• Skills and Competencies: Strong problem-solving abilities and a proactive attitude.
• Qualities and Traits: Team player with a strong work ethic and interpersonal skills.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends, as needed.