Technical Support Representative
B
bossjob
Part-time
SM Aura Premier. 26th Street, Corner McKinley Pkwy, Taguig, 1630 Metro Manila, Philippines
Description
- Provide technical support for customers via phone, email, or chat.
- Diagnose and resolve software and hardware issues for clients.
- Document and track customer interactions and issues within the support system.
- Assist in the development of user guides and documentation as needed.
- Collaborate with other departments to escalate technical issues and ensure timely resolution.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Entry-level, no prior experience required.
- Skills and Competencies: Strong communication and interpersonal skills.
- Skills and Competencies: Basic understanding of computer systems and software.
- Qualities and Traits: Patience and ability to work under pressure.