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Benefits Administration Operations Associate

W

WHR Global Consulting

29 - 30K PHP
Full-time
Alabang. Alabang, Metro Manila, Philippines

POSITION TITLE: Benefits Administration Operations Associate

WORK LOCATION: Alabang, Muntinlupa

WORK SETUP: Night Shift

SALARY: PHP 29k to PHP 30k

 

DUTIES & RESPONSIBILITIES

• Supporting Initial Case Intake and Vetting for all nationally supported BenAdmin Technology platforms through Online Access, Product Validation and Integration Notification.

• Sorting discrepancies reports.

• Facilitate enrollment and follow up of identified eligibility issues as needed. This includes but is not limited to entering information into the carrier website, completing carrier spreadsheets, emailing/faxing the document to the carrier or processing the transaction over the phone with the carrier contact and follow up with the carrier to obtain status updates.

• Maintain and adjust documentation per workflows, procedures, and protocols in Excel, OneNote and Word.

• Reviewing data for deficiencies or errors, reporting any incompatibilities.

• Connect incoming cases from both internal and external stakeholders with relevant records in CRM (D365) database.

• Identify and execute verification tasks within the relevant BenAdmin technology platform.

• Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).

 

JOB REQUIREMENTS

• Graduate with an associate degree in a related business field.

• At least 1 year of work experience in relevant or related role/capacity.

• Knowledge and experience of health and ancillary insurance products and benefit plan designs.

• Knowledge and experience with HCM Solutions is preferred.

• A solid working knowledge and experience of D365 is required for this role

 

Minimum Qualfication:

  • At least 1+ year experience in handling health & ancillary insurance benefits
  • Exposure in Dynamics 365 is required
  • Advanced Excel skill
  • Excellent communication skills
  • Okay to work onsite on a graveyard schedule

Benefits:

  • Day 1 HMO with 1 free dependen
  • Day 1 Life Insurance
  • 10% ND
  • 15 leave credits after 1 year

 

Work Arrangement:

  • 48 hrous a week (Monday to Friday, night shift)
  • Onsite