After Sales Technical Support
X
XM Global Solutions
20 - 30K PHP
Full-time
The Technical Support staff is responsible for providing after-sales technical assistance to clients. The role involves troubleshooting technical issues, performing basic diagnostics, coordinating with suppliers or service providers, and assisting in warranty and maintenance-related concerns to ensure customer satisfaction.
Key Responsibilities
- Provide after-sales technical assistance and support to clients
- Handle troubleshooting and perform basic diagnostics for reported issues
- Coordinate with suppliers, service providers, or internal teams for technical concerns and repairs
- Prepare and submit service reports after site visits or technical assistance
- Assist in handling warranty claims and maintenance service requests
- Monitor and follow up on ongoing service or repair activities
- Maintain proper documentation of service activities and technical concerns
- Ensure timely response and resolution of client technical issues
Qualifications
- Bachelor’s degree or Technical/Vocational course in Electronics, Electrical, Information Technology, or related field
- At least 1 year of technical support or field service experience is an advantage
- Basic knowledge in troubleshooting and diagnostics of technical equipment or systems
- Good communication and customer service skills
- Ability to coordinate with clients, suppliers, and internal teams
- Willing to travel for site visits if necessary
Preferred Skills
- Experience in after-sales support or technical service
- Ability to read technical manuals and documentation
- Strong problem-solving and analytical skills
- Detail-oriented with good report documentation skills