Practice Lead for Microsoft
Career Connect
Job Overview: The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability—from strategy and architecture through delivery and optimization—ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions.
Key Responsibilities:
Practice Strategy & Leadership
● Define and execute the Microsoft practice strategy, roadmap, and operating model aligned with enterprise and client priorities.
● Position Microsoft as a core customer and engagement platform, supporting revenue growth, service excellence, and digital transformation.
● Establish platform standards, architectural principles, and delivery best practices across all Microsoft clouds.
Offering & Capability Development
● Build and evolve Microsoft service offerings, including:
o Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
o Industry Clouds and custom Microsoft solutions o Platform integration, data, and API enablement
o Microsoft modernization, optimization, and managed services
● Define reusable assets, accelerators, reference architectures, and delivery templates.
● Drive adoption of DevOps, CI/CD, and quality standards within the Microsoft ecosystem.
Delivery Excellence & Governance
● Ensure consistent, high-quality delivery of Microsoft programs across accounts and portfolios.
● Establish governance, KPIs, and quality metrics covering platform performance, adoption, and business outcomes.
● Act as escalation point for complex or at-risk Microsoft initiatives.
● Ensure alignment with Microsoft release cycles, security, and compliance requirements
Talent & Capability Building
● Build and lead Microsoft teams including architects, developers, administrators, consultants, and QA specialists.
● Define role frameworks, skills taxonomy, certification paths, and learning journeys aligned with Microsoft standards.
● Foster a strong Microsoft community of practice and culture of continuous learning.
Client & Stakeholder Engagement
● Partner with business leaders, CIOs, and CRM owners to define Microsoft roadmaps and transformation plans.
● Lead discovery workshops, solution design sessions, and executive briefings.
● Act as a trusted advisor on Microsoft platform strategy, adoption, and value realization.
Commercial Growth & Partnerships
● Support sales and pre-sales by shaping Microsoft solutions, estimates, and proposals.
● Drive practice revenue growth through new offerings, account expansion, and long-term managed service engagements.
● Manage strategic relationship with Microsoft, including partner programs, certifications, and co-selling opportunities.
Requirements
Required
● 12+ years of experience in CRM, enterprise applications, or digital platforms, with at least 5 years in a Microsoft leadership or practice-building role.
● Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds.
● Proven experience leading large-scale Microsoft implementations or transformations.
● Experience building and scaling delivery teams and platform practices.
● Strong executive communication and stakeholder management skills.
Preferred
● Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application Architect, or Platform Developer).
● Experience in consulting, systems integration, or technology services organizations.
● Exposure to integration platforms, data platforms, and cloud ecosystems.
● Experience in regulated or enterprise-scale environments.
Success Measures
● Growth and maturity of the Microsoft practice
● Quality and predictability of Microsoft delivery outcomes
● Client adoption, satisfaction, and business value realization
● Revenue growth and partner standing with Microsoft
● Strength and sustainability of Microsoft talent and certification pipeline
Work Set-Up: Hybrid in BGC ( 1-2x a week RTO or as needed)
Budget Offer: Open and Negotiable