IT Technical Support (Handling Software Ticket; AI using Claude)

Job Title: AI Technical Support (Part-Time)

Location: Remote

Work Schedule: ~20 hours per week

Rate: $8-12 USD

Role Overview

We are seeking a technically skilled and AI-savvy professional to support both AI initiatives and software-related tasks. This role is ideal for someone who is actively exploring AI tools (particularly Claude) while also having hands-on experience handling software tickets, builds, and customer requests.

Key Responsibilities

• Explore, test, and implement AI tools (with a focus on Claude) to improve workflows and efficiency
• Collaborate with internal teams to identify opportunities for AI integration
• Handle software support tickets, including troubleshooting and issue resolution
• Assist with new builds, feature updates, and system improvements
• Respond to and manage customer technical requests in a timely manner
• Document processes, solutions, and AI use cases for internal reference
• Provide recommendations on optimizing systems and automation

Qualifications

• Proven experience in a technical role (e.g., developer, technical support, or similar)
• Hands-on experience or strong interest in AI tools, particularly Claude
• Ability to troubleshoot software issues and manage support tickets
• Familiarity with web applications, APIs, or basic programming concepts
• Strong problem-solving and analytical skills
• Excellent communication skills (written and verbal)
• Ability to work independently in a remote, part-time setup