Operations Analyst
A
A7 Recruitment
Contract
Meralco Ave, Pasig, Metro Manila, Philippines
IT OperationsInfrastructure SupportApplication SupportBusiness Operations
Work Details
- Full Onsite in Ortigas, Pasig
- Day shift schedule
- 36 months (3 years) contract
Package
- Compensation includes a fixed monthly rate, 13th month pay (pro-rated, as applicable), optional HMO, statutory government-mandated benefits, and shuttle service within the Meralco franchise area (subject to limited capacity).
- Employees are entitled to five (5) service incentive leaves annually after one (1) year of tenure.
- Overtime and holiday pay are not applicable.
Operations Analyst
Qualifications
- Education: IT, Engineering, or related field.
- Experience: 1–3 years in IT operations, infrastructure support, application support, or business operations.
- Skills:
- Understanding of application operations, including how business applications function and interact with users and other systems.
- Working knowledge of database concepts—can perform basic queries, understand data flows, and support data-related troubleshooting.
- Familiarity with IT infrastructure (servers, networks, storage, cloud environments) and how it supports application and database operations.
- Experience in incident handling, ticketing systems, and escalation procedures.
- Understanding batch processing, job scheduling, and monitoring.
- Basic troubleshooting skills across application, database, and infrastructure layers (can identify, log, and escalate issues; basic SQL/log analysis is a plus).
- Adherence to SOPs, checklists, and compliance requirements.
- Reliable, detail-oriented, and comfortable with both routine and exception handling.
- Willingness to learn platform-specific runbooks and operational tools.