Technical Support Representative

Vertis North QC | Onsite | Nightshift

TECHNICAL SUPPORT REPRESENTATIVE

Job Requirements

• High School Diploma or Equivalent
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
• Working knowledge of operating systems and standard troubleshooting procedures
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to support clients across multiple channels, including phone calls and emails
• Prior experience handling payment processing systems, POS devices, or similar technology platforms (a plus)
• Knowledge of basic networking concepts (e.g., IP confi guration, connectivity troubleshooting) (a plus)
• Willing to work onsite at Vertis North, Quezon City
• Amenable to shifting schedules, including weekends and holidays

Responsibilities

• Provide technical support for hardware and software issues in a contact center/BPO environment.
• Troubleshoot operating systems and apply standard diagnostic procedures to resolve client concerns.
• Use CRM or ticketing platforms to log, track, and resolve customer issues efficiently.
• Communicate clearly with non-technical users, explaining technical problems and solutions in simple terms.
• Deliver excellent customer service by remaining professional and composed under pressure.
• Support clients across multiple communication channels, including phone calls and emails.