Azure Data Engineer

Key Responsibilities:

Team Leadership & Supervision

• Coach and mentor Sales Assistants to achieve performance targets.
• Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.
• Conduct performance reviews, provide feedback, and support onboarding/training.

Sales Operations & Frontline Engagement

• Handle inbound/outbound sales activities and support client inquiries and job postings.
• Lead by example in sales communication and client management.
• Oversee call quality, CRM accuracy, and workflow efficiency.
• Identify and implement process improvements to drive results.

Reporting & Performance Tracking

• Track KPIs (calls, conversions, pipeline progress).
• Prepare reports and analyze data to identify trends and improvement areas.

Client & Stakeholder Coordination

• Manage escalations and ensure timely, professional client communication.
• Collaborate with internal teams to align sales efforts.

Administrative Oversight

• Support day-to-day sales operations, documentation, and task management.
• Ensure organized records and compliance with company processes.

Qualifications:

• Bachelor's Degree required (or High School diploma with solid professional experience for more than 3 years (+)
• Excellent English communication
• 3 years (+) in contact center/customer care
• 2 year (+) tenure in Supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comfort
• Coaching passion, sales/customer support results.
• System building, large team leadership, persuasion skills.

Benefits:

Our Essentials Incentive (Probation Only)

* Granted during probation based on behavioral performance (work ethic, collaboration, etc.).

*May later be integrated into your basic salary upon regularization.

Performance Reviews

* Conducted twice a year (June and December) for regular employees.

* Potential salary increase every six months based on performance.

Leave Benefits

* 24 total leave credits per year (12 vacation + 12 sick).

Leave credits start accruing upon employment but can only be used after probation.

* Leave conversion benefit: Up to 10 unused credits convertible annually.

Government and Other Benefits

* Includes SSS, Pag-IBIG, PhilHealth, 13th-month pay.

* HMO coverage (Etiqa – Maybank Group) for employee + 2 dependents, effective Day 1.

* 10% night differential for working US shifts.

Standard Allowances

* Php 3,000 - Transportation Allowance (Taxable)

* Php 1,500 - Rice Allowance (Non-Taxable)