AfterSales Engineer - Caloocan

A. Technical Diagnostics & Remote Support

• Provide first-level technical support via phone, email, and monitoring platforms
• Analyze alarms, error codes, and performance data from solar monitoring systems
• Perform initial troubleshooting and recommend corrective actions
• Escalate complex issues to field engineers or service teams when necessary

B. Aftersales Case Management

• Receive, log, and track aftersales service requests and technical concerns
• Assign service tickets and monitor resolution status
• Ensure adherence to service-level agreements (SLAs)
• Maintain accurate aftersales case records

C. Warranty & Vendor Coordination

• Prepare and process warranty claim documentation
• Coordinate with suppliers, manufacturers, and service partners
• Track warranty approvals, replacements, and closures
• Maintain updated warranty and equipment records

D. Customer Communication & Support

• Act as technical liaison between customers and internal service teams
• Provide clear technical explanations and system guidance to customers
• Follow up with clients on service progress and resolution
• Support customer satisfaction initiatives

E. Reporting & Documentation

• Prepare service summaries, performance reports, and issue analysis
• Maintain service logs, inspection reports, and maintenance databases
• Identify recurring issues and recommend preventive actions
• Submit regular reports to management

F. Process Improvement & Coordination

• Coordinate with installation and engineering teams to improve handover quality
• Provide technical feedback for continuous improvement
• Assist in developing aftersales procedures and service workflows