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Customer Support Specialist

R

RC Low Human Resource Consultancy OPC

45 - 50K PHP
Full-time
Bonifacio Global City, Taguig, Metro Manila, Philippines

Job Description:

  • Provide technical and operational support to customers and internal stakeholders.
  • Handle customer concerns, inquiries, and service requests efficiently.
  • Utilize HSM/HKS tools to troubleshoot and resolve issues.
  • Document cases accurately and escalate concerns when necessary.

Qualifications:

  • 3-5 years of BPO experience.
  • Experience using HSM/HKS tools.
  • Strong troubleshooting and customer support skills.
  • Excellent communication skills.