Customer Support Associate

POSITION SNAPSHOTS

• Night Shift | Full-time
• Full Onsite (Iloilo Office)
• Fresh graduates are welcome to apply
• Up to 2 years of customer service experience
• Experience with Kanban tools (Trello, Jira, or similar) is an advantage
• Strong English communication and Microsoft Office skills

ABOUT THE ROLE

Provide exceptional customer support for a US-based dental technology platform by assisting customers through phone, email, and chat. You'll resolve inquiries, maintain accurate documentation, and help create knowledge resources that improve the customer experience.

WHAT YOU'LL BE WORKING ON

Customer Support

• Handle customer inquiries across phone, email, chat, and other channels
• Manage support requests through to resolution
• Maintain accurate customer records and documentation

Knowledge Management

• Create and update knowledge base articles, user guides, and workflow documentation
• Help improve support resources for customers

Communication & Collaboration

• Deliver timely, professional, and customer-focused support
• Collaborate with internal teams to resolve issues and improve processes

WHAT WE'RE LOOKING FOR

• Fresh graduates or candidates with up to 2 years of customer service experience
• Experience using Trello, Jira, or other Kanban tools is a plus
• Excellent written and verbal English communication skills
• Proficient in Microsoft Office, especially Excel and Outlook
• Strong customer service and relationship-building skills
• Highly organized, detail-oriented, and proactive
• Able to multitask and thrive in a fast-paced team environment
• Willing to learn and adapt to new challenges

WHY COOEE

Join a people-first company that values meaningful connections, continuous learning, and personal growth while helping businesses thrive.

WHAT WE OFFER

• HMO on Day 1
• IT equipment provided
• Learning and development opportunities
• Weekly engagement activities
• Government-mandated benefits

Our Talent Seekers may contact you for an initial discussion Monday–Friday, 9:00 AM–4:00 PM.

If you recently applied for this role, there's no need to reapply. We are currently reviewing all applications.