Technical Support Representative
M
Metacom Careers
30 - 35K PHP
Part-time
30th Street, corner 11th Ave, Taguig, 1634 Metro Manila, Philippines
Technical SupportProblem-Solving SkillsCommunication SkillsCustomer Relationship Management (CRM)Technical troubleshootingArtificial Intelligence
Description
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to products and services.
- Document problem resolutions and customer interactions in the support software.
- Collaborate with engineering teams to escalate complex issues.
- Educate customers on product features and best practices to enhance their experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 1-3 years in a technical support or customer service role.
- Skills and Competencies: Strong problem-solving skills, effective communication, and proficiency in customer relationship management (CRM) tools.
- Skills and Competencies: Technical troubleshooting experience and familiarity with artificial intelligence concepts.
- Qualities and Traits: Patience, empathy, and a commitment to customer satisfaction.