Technical Support Representative
M
Metacom Careers
30 - 35K PHP
Full-time
Three Cyberpod Centris Edsa, J2RR+H6W, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila, Philippines
Technical SupportCustomer Relationship Management (CRM)Technical SalesProblem-Solving Skills
Description
- Provide exceptional technical support to customers via phone, email, and chat.
- Assist in troubleshooting technical issues and providing solutions in a timely manner.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Collaborate with engineering and product teams to resolve complex technical challenges.
- Educate customers on product features and functionality to enhance user experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years of experience in technical support or a related field.
- Skills and Competencies: Strong technical support, Customer Relationship Management (CRM) experience, technical sales acumen, and excellent problem-solving skills.
- Qualities and Traits: Strong communication skills, patience, empathy, and a customer-centric mindset.
- Working Conditions: Standard office environment with potential for remote work options.