Customer Support

CUSTOMER SUPPORT

LOCATION: Makati City, Metro Manila
SALARY: ₱15,290.00 – ₱17,000 / month
WORK SCHEDULE: Monday to Friday | 8:30 AM – 5:30 PM
WORK SETUP: On-site

JOB OVERVIEW

A customer support professional serves as the primary liaison between a company and its clients, ensuring satisfaction by addressing inquiries, troubleshooting technical issues, and resolving complaints efficiently. This role requires strong communication, empathy, and problem-solving skills to manage interactions across various channels like email, chat, and phone. Ultimately, customer support aims to foster positive brand loyalty, retain clients, and provide valuable product or service feedback to internal teams.

KEY RESPONSIBILITIES

• Inquiry Resolution: Answer customer questions via email, live chat, or phone regarding products, services, billing, and account management.

• Troubleshooting & Technical Support: Diagnose and resolve technical problems, guiding users step-by-step through software or hardware issues.

• Complaint Management: Handle escalated issues and de-escalate frustrated customers with empathy, patience, and effective problem-solving.

• Product & Policy Guidance: Educate customers on how to maximize product value, navigate features, and understand company policies.

• Cross-Functional Feedback: Relay recurring customer pain points, bugs, and feature requests to product, engineering, and sales teams.

• Record Management: Document all customer interactions, feedback, and ticket updates accurately in CRM systems.

JOB REQUIREMENTS

• Education: Bachelor's degree in any course
• With Bookkeeping NC III Certification achieved recently or within the past 2 years
• With or without experience
• Able to commute to or is a resident of Makati or nearby areas
• With Social Media Skills
• Of good character and suitable communication skills