Technical Support Representative
N
Nityo Infotech Inc.
20 - 25K PHP
Full-time
Vertis North Corporate Center. Astra Drive, Bago Bantay, Quezon City, Kalakhang Maynila, Philippines
Description
- Provide exceptional technical support via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues effectively.
- Document support cases and maintain accurate records in the database.
- Guide customers through the setup and configuration of products.
- Collaborate with engineering teams to resolve complex issues.
Requirements
- Job Title: Technical Support Representative
- Job Function: Technical Support
- Responsibilities and Duties: Strong problem-solving skills and the ability to think critically.
- Working Conditions: Ability to handle multiple customer inquiries in a fast-paced environment.
- Qualities and Traits: Excellent communication skills, both verbal and written.
- Qualities and Traits: Customer-centric attitude and strong empathy towards user issues.
- Qualities and Traits: Adaptability to learn new products and technologies quickly.