Customer Support Specialist

• Handle customer inquiries via phone, email & chat

• Track shipment status and update customers promptly

• Receive & process orders, handle complaints & enquiries

• Assist with simple documentation & billing queries

• Maintain good customer relationships & provide timely updates

Benefits

• EPF
• SOCSO
• EIS
• Annual leave & sick leave
• Performance bonus
• Friendly working environment

• Minimum Education Level: Diploma / STPM / A-Level

• Good communication & patience, service-minded.

• Basic computer skills (MS Office, email, logistics system).

• Able to speak Bahasa Malaysia, English and Mandarin fluently.

• Responsible, detail-oriented, can work under pressure.

• Logistics/customer service experience is a plus.