Customer Experience Specialist

We are looking for motivated and customer-focused individuals to join our team for the following positions:

• Customer Service – Responsible for handling customer enquiries, providing assistance, addressing customer concerns, and ensuring a positive customer experience.

• Telemarketing – Responsible for making outbound calls, promoting products/services, following up with customers, and achieving assigned telemarketing targets.

Job Responsibilities:

• Handle customer enquiries via phone and other communication channels.

• Make outbound calls to existing and potential customers.

• Promote products, services, and relevant offers to customers.

• Follow up with customers and assist with their requests, enquiries, or concerns.

• Provide professional, friendly, and efficient customer service.

• Achieve assigned customer service and telemarketing targets/KPIs.

• Maintain accurate records of customer interactions, enquiries, and follow-ups.

• Build and maintain good relationships with existing and potential customers.

• Work closely with internal teams to ensure a smooth customer experience.

• Perform other related duties as assigned by the management.

Requirements:

• Minimum SPM qualification or equivalent.

• Fresh graduates are welcome to apply.

• Good communication and interpersonal skills.

• Comfortable speaking with customers over the phone.

• Motivated, positive, customer-focused, and target-oriented.

• Willing to learn and able to work as part of a team.

• Previous experience in customer service, telemarketing, telesales, or a related field is an advantage but not mandatory.

• Ability to communicate in other languages is an added advantage.

• Able to work on a rotational shift, including weekends and public holidays when required.

• Salary will be determined based on relevant experience, skills, qualifications, and the company's approved salary structure and hiring budget.

Please refer to job description.