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Customer Support

T

TDCX (MY) Sdn. Bhd.

3.5 - 5K MYR
Full-time
Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470
Customer ServiceProblem SolvingCommunication SkillsActive ListeningEmpathyProduct KnowledgeTime ManagementTroubleshootingCRM SoftwareConflict ResolutionPatience

  • Maintain a high level of customer satisfaction through effective problem-solving and communication.

  • Provide professional customer support via email, live chat, and phone calls.

  • Guide customers through platform processes and provide accurate information and solutions.

  • Ensure timely resolution of customer issues while maintaining high service quality and customer satisfaction.

Benefits

  • EPF
  • SOCSO
  • Annual Leave
  • Medical Leave
  • Health Insurance
  • Medical and Hospitalisation Leave
  • EIS
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Overtime Pay
  • 5 Working Days
  • Flexible Working Hours

  • At least a Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

  • Preferable with 1 year of working experience in customer service fields.

  • Strong communication skills in both Chinese(Mandarin) and English, with the ability to interact professionally with customers.

  • Customer-oriented with excellent problem-solving and interpersonal skills.

  • Able to work independently in a fast-paced environment and manage multiple tasks effectively.

  • Willing to work on rotating shifts, weekends, and public holidays as required.