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Customer Support Consultant

T

Time dotCom Berhad

Contract
Shah Alam/Subang, Selangor
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry

CUSTOMER SUPPORT CONSULTANT

This position reports to: Team Lead

Job Overview:

  • Be friendly, be helpful and most of all, place customer satisfaction at the front and centre of what you do.

  • Your day-to-day job will see you speaking to one of the organisation’s biggest assets and you need to make sure every experience they have in dealing with you is a great one.

  • Your contribution will go a long way in our ongoing effort to deliver outstanding customer service.

  • Help us make a difference.

Work Life:

  • Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.

  • Provide first-level technical support using documented procedures and available tools.

  • Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.

  • Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.

  • Keep our customers informed about our line of products and services, and how best to consume them.



To be considered, you’ll need:

  • Driven by customer satisfaction – always deliver outstanding customer service.

  • Strong spoken and written communicator (multilingualism; Mandarin speaker will be a plus point!), friendly, energetic.

  • Happy to work in shifts (the contact centre does not sleep!)

  • Fresh graduates are encouraged to apply!



What You Get:

  • Cool and innovative work environment

  • We are too cool for ties. Smart casual is our game!

  • Learning and growth opportunity

  • We have an indoor slide and a cafe! How fun is that?!

  • Free car park within company compound



*Only shortlisted candidates will be notified.

Please refer to job description.