Technical Support Representative
W
Work-1 Manpower Recruitment Services
28 - 28K PHP
Full-time
14/F to 25/F Ayala North Exchange, Tower 2, 6798 Ayala Avenue cor. Amorsolo and, Salcedo, Makati, Kalakhang Maynila, Philippines
NetworkingTechnical SupportCommunication SkillsCustomer Service
Description
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues to resolve customer inquiries effectively.
- Maintain detailed records of customer interactions and technical issues in the support system.
- Collaborate with cross-functional teams to enhance product performance and user experience.
- Educate customers on features and functionalities of products to ensure optimal use.
Requirements
- Job Title: Technical Support Representative
- Job Function: Technical Support
- Responsibilities and Duties: Ability to troubleshoot a variety of technical issues related to hardware and software.
- Working Conditions: Comfortable working in a fast-paced and dynamic environment.
- Qualities and Traits: Strong communication skills with a customer-focused approach and problem-solving mindset.
- Qualities and Traits: Patience and empathy in dealing with frustrated customers.
- Qualities and Traits: Ability to learn new technologies quickly and adapt to changing processes.