Software and Application Management Analyst - BGC

Job Overview

The SAM Analyst (Software and Applications Management Analyst) is responsible for analyzing business and technical requirements, coordinating software development and implementation activities, and ensuring that software solutions meet business needs and operational objectives. The role serves as a bridge between business stakeholders, technical teams, and external vendors to facilitate system enhancements, project delivery, quality assurance, and continuous process improvement.

Key Responsibilities

A. Software and Business Analysis

• Gather, analyze, and document business and technical requirements.
• Assess existing software applications and identify opportunities for improvement.
• Translate business requirements into functional and technical specifications.
• Evaluate system capabilities and recommend appropriate software solutions.
• Identify process gaps and propose automation and system enhancements.

B. Project and Team Coordination

• Coordinate software development activities and project deliverables.
• Monitor project timelines, milestones, and resource allocation.
• Collaborate with developers, QA specialists, IT teams, and business stakeholders.
• Track project progress and ensure timely completion of deliverables.
• Identify and escalate project risks, issues, and dependencies.

C. System Implementation and Quality Assurance

• Coordinate system testing, User Acceptance Testing (UAT), and deployment activities.
• Validate software functionality against approved business requirements.
• Monitor system performance and coordinate technical issue resolution.
• Maintain documentation of system changes, enhancements, and configurations.
• Support system implementation, migration, and integration activities.

D. Reporting and Documentation

• Prepare project status reports and management updates.
• Maintain business requirements documents, process flows, and technical documentation.
• Monitor project KPIs, milestones, and performance metrics.
• Present analysis findings and recommendations to management.
• Track project issues, resolutions, and action items.

E. Stakeholder and Vendor Management

• Act as the coordination point between business users and technical teams.
• Manage stakeholder expectations and communicate project updates.
• Coordinate with external software vendors and service providers.
• Ensure delivered solutions meet agreed business requirements and service expectations.

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 1-3 years of experience in business analysis, systems analysis, application support, software implementation, or IT project coordination.
• Knowledge of software development life cycle (SDLC), requirements gathering, and system implementation.
• Experience coordinating UAT, system testing, and deployment activities.
• Familiarity with project management tools and documentation.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to coordinate multiple projects, manage priorities, and meet deadlines.