Customer Experience Specialist
Easy Europe Holidays
As a Customer Experience Specialist, your mission is to ensure that every traveller feels supported, cared for, and confident from booking to return. With empathy and precision, you’ll manage the essential behind-the-scenes tasks that create peace of mind for our guests. If you’re naturally calm, organized, and enjoy helping others through structured service, this role is made for you.
Key Responsibilities
Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner
Follow up with guests on optional trip extensions or personalized add-ons
Collect, record, and communicate guest allergies, dietary preferences, and special needs
Coordinate travellers flight seating preferences
Serve as a calm and empathetic point of contact when receiving guest feedback or complaints
Document all customer interactions, feedback, and preferences in an organized system
Collaborate with the tour operations and product teams to ensure seamless tour experience
Uphold Easy Europe’s core values and brand promise in every interaction
Who You Are
University graduate
Naturally calm, gentle, and patient
Detail-oriented, precise, and organized
Enjoys routine, structure, and support-focused roles
Strong communicator in English (Mandarin is a plus)
Cautious and Stabilizing (DISC)
empathetic, thoughtful, peace-loving
Familiar with basic admin tools (Google Sheets, gmail systems, etc.)
Why Join Easy Europe?
A supportive and team work culture
Clear systems and structured training
A meaningful role where excellence is celebrated
You’ll be part of a mission to deliver enriching journeys to travellers
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Ability to commute/relocate:
Mont Kiara: Reliably commute or planning to relocate before starting work (Preferred)
Language:
Mandarin (Preferred)
Work Location: In person
Please refer to job description.