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Customer Support Specialist

P

Platinum Clinic Sdn Bhd

1.7 - 2.5K MYR
Full-time
Platinum Clinic, G-7, Lexa Residence Wangsa Maju WP Kuala Lumpur Malaysia 53300
WhatsAppComfortable appearing on cameraResponsibleWilling to learnFluency in MandarinCustomer serviceCommunication skillsProblem-solving

Job Overview

We are looking for a friendly, enthusiastic and customer-oriented individual to join our team!

Job Responsibilities

  • Respond to customer enquiries via WhatsApp, Instagram, Facebook, Threads and TikTok.

  • Assist with appointment bookings, customer follow-ups and sales enquiries.

  • Welcome patients and provide excellent customer service.

  • Handle daily front desk operations and appointment scheduling.

  • Capture clear before-and-after photos and treatment videos for documentation and marketing purposes, with appropriate patient consent.

  • Assist with scheduled TikTok Live sessions to introduce clinic services and promotions.

  • Maintain positive relationships with customers and ensure a pleasant clinic experience.

Benefits

  • Basic Salary + Sales Commission
  • EPF/SOCSO/EIS
  • Training Provided
  • Friendly Working Environment

  • Friendly, polite and good communication skills.

  • Comfortable communicating with customers online and face-to-face.

  • Familiar with WhatsApp and social media platforms.

  • Able to take clear photos and videos using a smartphone.

  • Comfortable appearing on camera.

  • Responsible, organised and willing to learn.

  • Fresh graduates are welcome!