Technical Support Representative

• Day to day administration of our ServiceNow ticketing system for colleague and innovation requests
• Updates to our SharePoint sites, dashboards, calendars, and reports used for colleague engagement.
• This role is required to provide support in other global time zones.

1. ServiceNow Front-End Administration and Triage

- User management of ServiceNow environment.

- Interface with our Digital team when technical assistance is required.

- Ability to provide Subject Matter Expertise.

- Collect and report on metrics and usage data.

2. SharePoint Site Development and Maintenance

- Utilizing Pfizer’s tools, manage existing dashboards that may include data connectors and feed downstream reports.

- Design and develop a Launch Calendar utilizing the SharePoint and Power Platforms as necessary.

• Bachelor’s degree or higher, with at least 3 years relevant experience.
• Proficiency with building Microsoft SharePoint sites and familiarity with Microsoft Power Platform, including BI and Automate.
• End-user familiarity with ServiceNow or similar enterprise ticketing and workflow platforms.
• General knowledge of software development and relational data.
• Data analysis skills to identify business insights and trends.
• Ability to gather requirements for the development of various tools.
• Available for the majority of US East Coast working hours.
• High technical aptitude and short learning curve on new technologies.
• Direct customer service focus, assisting teams real-time and hands-on with issues.
• Excellent written and verbal communication skills.
• Experience in preparing and delivering creative and targeted presentations.