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Payment Processor

C

Cloudstaff

28 - 30K PHP
Full-time
Cloudstaff CRK06. Nepo Center, 12F Entec 2 Bldg Plaridel St, cor Catalina St, Angeles, 2009 Pampanga, Philippines

We’re Hiring: Payment Processor!


Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!


We are currently on the lookout for a Payment Processor to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!


Role: Payment Processor

Work Arrangement: Work from Home

Location: Philippines - Angeles (Pampanga)

Schedule: Night Shift

Job Description:

A Payment Processor is responsible for ensuring the accurate and timely payment of customer bills to their respective billers. This role requires meticulous attention to detail and a commitment to maintaining accuracy in all financial transactions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a thorough understanding of billing processes.

Key Responsibilities:

  • Accurately process customer bills, ensuring timely payments to designated billers.
  • Verify and ensure that all payment details are correct before authorizing transactions.
  • Perform thorough cross-checking of billing information against payment records to ensure accuracy.
  • Identify and rectify any discrepancies or errors in bill payments promptly.
  • Implement procedures to minimize errors in bill processing, ensuring a high level of accuracy.
  • Monitor payment processes to identify potential issues or areas for improvement
  • Communicate effectively with customers, billers, and internal teams to resolve any billing inquiries or issues.
  • Provide timely updates to the escalations-payments team members or to the team lead regarding the status of their bill payments.
  • Maintain accurate and comprehensive records of all bill payments and related transactions.
  • Ensure documentation is readily available for audit purposes and management review.
  • Participate in training sessions to enhance skills and knowledge related to bill processing.
  • Contribute to the development and implementation of process improvements to increase efficiency and accuracy

Qualification and requirements:

  • Education: Bachelor's degree in a relevant field such as Business Administration, or a related discipline.
  • Experience in bill processing, accounting, or a similar financial role.
  • Strong attention to detail and commitment to accuracy.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Effective time management and organizational skills.
  • Can work according to New York time zone requirements.
  • Amenable to changes in schedule on a monthly basis, including availability for day shifts, mid shifts, and overnight shifts

Non-negotiable skills & requirements:

  • Experience in bill processing, accounting, or a similar financial role
  • Strong attention to detail and commitment to accuracy
  • Ability to work according to New York time zone requirements
  • Flexibility to adjust to schedule changes monthly, including day, mid, and overnight shifts, including weekend and PH Holiday shifts

Perks & Benefits (Work From Home):

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
  • Flexible leave credits which may be used for vacation, emergency and sick leaves  
  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
  • Endless opportunities for career advancement  
  • Annual Performance Review with Salary Increase  
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection  
  • Tech-on-wheels Support  
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
  • International career growth and connections  
  • Unlimited cash incentives for hired referrals  
  • Mental Wellness Employee Assistance program through Lifeworks  
  • In-house psychiatrist available to support employees' well-being  
  • Become part of the Employee Share Units program  
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.


  • Cloudstaff : Build Your Career, Anywhere
  • Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.


  • Why Cloudstaff is the #1 Workplace?
  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.