Senior Business Analyst

Relevant Experience & Requirements

·     Bachelor’s degree in Computer Science/Information Systems or Information Technology/Accounting and/or Banking Management

·     5 years of experience as a business analyst preferably for the banking sector and financial services sector

·     Experienced is resolving L3 production incident and problems, QA test cases, scenario, and script, UAT and test cycles management.

·     Experience with project management lifecycle and systems development cycle

·     Experience working with ITIL, and Agile frameworks.

·     Able to liaise with multiple stakeholders as well as relevant IT teams to develop widely accepted and effective solutions.

·     Strong stakeholder management skills

·     Excellent written and verbal communication skills in English

·     Numerical, analytical and ability to take decision based on data analysis.

·     Working experience on banking and financial transaction applications is a plus

·     Working knowledge of one of the following solutions is a plus: Summit, Loan IQ, Credit Lens, CRM Dynamics 365, Office 365, ServiceNow, Azure Dev ops and Datadog

·     Working experience with any of the following technology is a plus: SQL, PowerBI, Excel, python, C#, camunda

Responsibilities:

Solutions design and development:

·     Communicates with clients to understand their needs and recommend solutions that meet those needs.

·     Analyzes the costs and benefits of different solutions, including possible impacts on performance and security.

·     Designs and implements solutions based on client needs by leading development teams to create new solutions or improve existing ones.

·     Develops technical documentation such as design specifications or solution proposals.

Operations and Support:

·     Manages change control process in collaboration with the change advisory board (CAB).

·     Assist with L3 production support in close cooperation with the designated managed service provider and team.

·     Provide expertise for incident and problem management. Lead root cause analysis (RCA) to avoid incidents from re-occurring.

·     Maintains platform and technical documentation.

Compliance & continuous improvements:

·     Analyzes existing architectures to ensure solutions are in line with overall enterprise architecture and recommend improvements or identify weaknesses.

·     Ensures that assigned application systems are developed in adherence to ADB's project standards and methods. Apply modern software development methodologies, including agile, DevOps, test automation, and CI/CD (continuous integration/continuous delivery). 

·     Ensures that solutions are in compliance with the security framework and that data is safe from unauthorized access.

·     Tracks client feedback to ensure satisfaction with the service provided. Identify opportunities for improvement in existing solutions and recommend changes to be implemented.

·     Develop strong relationships and regularly communicate with stakeholders, customers and vendors to shape the product strategy.