Service Delivery Ops Specialist at Neksjob Philippines

Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
Coaches team members on proper handling of transactions
Execute existing DR/BCP plans of the team
Execute/deliver output based on the project plan during migrations
Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
Takes ownership in resolving and managing end-customer issues and negotiations
Manages internal updates/communication within the unit
Enforces compliance to company policies and effect disciplinary measures on violations
Initiate and implement process improvements
Leads projects/tasks that may be assigned from time to time

Minimum of 5 years professional experience or 3 years Supervisory position
Has working knowledge on MS products or similar tools / systemsHas working knowledge on
Above-average communication and meeting facilitation skills
Good leadership skills and ability to motivate front-line employees
Flexibility with rotational schedule
Ability to work effectively across language & cultural barriers with US based customer
Experience managing in a multi-client environment
Strong work ethics, integrity, and unquestionable character
Has business acumen and can see things in a bigger picture
Can multi-task effectively and knows how to prioritize