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Community Manager

F

Four Blade Philippines Inc.

20 - 25K PHP
Full-time
Exportbank Plaza Condominium. Exportbank Plaza Condominium, Don Chino Roces Avenue, Makati, Metro Manila, Philippines
Sales and MarketingWritingSocial MediaWritten CommunicationContent OperationRelationship BuildingBrandingMarket Research

Position Overview: We are seeking a Community Manager to help ensure that our app users and community members have an exceptional experience in all our online platforms including in-app. 


You will be responsible for helping our users navigate challenges, resolve issues, and have a high-level of satisfaction while interacting on our platforms and/or while using the app. 


Key Responsibilities: 


  • User Advocacy: Act as a voice for users, providing feedback to the product and tech team to ensure that user needs are met. 


  • Issue Resolution: Diagnose, troubleshoot, and resolve user issues in a timely and empathetic manner, leveraging internal resources as necessary. 


  • Relationship Building: Build and maintain strong relationships with our community and understand their needs, preferences, and challenges. 


Main Tasks: 


  • Social media engagement 
  • Addressing questions in our inboxes
  • Actively researching hot topics and trends that we can use for engagement 
  • Gathering analytics and insights from social media posts
  • Distributing and scheduling/reposting social media content whenever necessary (this role does not require you to create content)
  • Helping the team with offline events and on-ground community engagement activities when needed


Skills & Qualifications: 


  • Social media savvy (Facebook, Instagram, TikTok)
  • Ability to implement community-focused content strategies
  • Has strong customer support background 
  • Excellent communication skills 
  • Event management and promotion skills, both online and in-person


Benefits:


  • Meal Allowance
  • Transport Allowance
  • Health Insurance



About The Company:


Four Blade Philippines, Inc is an IT start-up from the UK. One of the biggest projects we have is propelme - the everything app for seafarers designed to improve seafarers’ career opportunities, streamline record-keeping, increase convenience, enhance networking, and provide top perks and benefits.


You will be joining a dynamic and fast-growing company with a mission to transform the lives of seafarers here in the Philippines and globally.