客服专员

岗位职责：

1. 负责通过在线客服工具接收用户的咨询，并回答用户的关注点；
2. 及时反馈流程中存在的问题，收集和整理问题；
3. 具备较强的商业敏感性，在接受培训后能够掌握基本的商业概念，财务知识和经验有所了解者优先考虑；
4. 头脑风暴用户体验中的障碍，挖掘用户需求，并促进问题解决和流程优化；
5. 能够适应轮班工作/长时间夜班工作。

Job Responsibilities：

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
5. Able to adapt to shift work. / Able to adapt to long night shift work.

岗位要求：

1. 良好的逻辑思维能力，能够判断用户的真实需求；
2. 必须熟练掌握中文和英文；
3. 对客户服务充满热情，负责客户体验，并能够提供全面的问题解决方案；
4. 根据不同对象有效调整沟通方法和风格；
5. 具备自我管理能力，在快节奏、不断变化的环境中能够独立工作；

Job Requirements:

1. Good logical thinking ability, able to judge the real needs of users;
2. Proficiency in Mandarin and English is a must;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.