hackquest logo

User Operations Manager

H

Hope Network Technology Service Sdn. Bhd.

5.6 - 9K MYR
Full-time
柔州土地大厦. MENARA JLAND, Jalan Wong Ah Fook, Bandar Johor Bahru, 80000 Johor Bahru, Johor, 马来西亚
Community managerCustomer ServiceCommunication and Interpersonal SkillsProblem-SolvingSocial Media

1. Develop and execute user growth strategies, including user acquisition, activation, retention, and conversion.

2. Design and implement operational strategies and activities tailored to different user segments to enhance user satisfaction and engagement.

3. Analyz user behaviour and market data, optimize user operation strategies based on analysis results.

4. Collaborate across departments, work with product, marketing, and technical teams to drive project progress and optimization.

5. Monitor and report on operational effectiveness, regularly provide detailed operational analysis reports and improvement recommendations.

1. Bachelor's degree or above, with 3 years or more experience in user operations or related fields.

2. Strong data analysis skills and understanding of user psychology.

3. Innovative thinking, capable of designing novel and effective operational strategies.

4. Prior successful experience in user growth and community management is preferred.

5. Experience in Web3, financial technology, or related industries is a plus.

6. Excellent communication and presentation skills in English and Mandarin