Training Specialist

Job Title:Training Officer

Department: Human Resources/Operations

Reports To: Business Owner/Operations Manager

Job Summary

The Training Officer is responsible for planning, developing, and implementing training programs to support the skill development and operational excellence of franchisees and in-house staff. This role ensures that all team members, including sales and kitchen staff, receive the necessary training to meet business standards and achieve their full potential. The Training Officer will play a key role in maintaining consistency, quality, and productivity across all branches and franchises.

Key Responsibilities

1. **Training Program Development**

- Design and update training materials, manuals, and modules tailored to the needs of franchisees, sales staff, and kitchen personnel.

- Ensure training programs align with the company’s goals, values, and operational standards.

- Incorporate best practices and modern teaching techniques into training sessions.

1. **Training Facilitation**

- Conduct onboarding training for new franchisees and employees to ensure proper understanding of business operations, policies, and standards.

- Facilitate workshops, classroom training, and hands-on sessions for kitchen operations, food preparation, customer service, and sales techniques.

- Organize refresher courses and continuous learning sessions to enhance skills and address gaps.

1. **Evaluation and Feedback**

- Assess training effectiveness through evaluations, quizzes, and hands-on demonstrations.

- Gather feedback from participants to improve future training programs.

- Monitor progress and performance of trained personnel and provide constructive feedback.

1. **Coordination and Collaboration**

- Work closely with the Operations and Marketing teams to align training content with current business strategies and goals.

- Coordinate with franchisees to schedule training sessions that fit their availability and operational needs.

- Serve as a resource for ongoing coaching and support for both staff and franchisees.

1. **Compliance and Standards**

- Ensure all training materials and practices comply with company policies, industry standards, and food safety regulations.

- Keep up to date with trends and best practices in training and development to maintain high-quality programs.

- Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.

- At least 2 years of experience in training and development, preferably in the food, retail, or franchising industry.

- Excellent presentation and communication skills.

- Strong interpersonal and facilitation abilities.

- Experience in creating and implementing training modules and materials.

- Familiarity with sales techniques and kitchen operations is an advantage.

- Knowledge of food safety regulations and standards is a plus.

Key Competencies

- Strong organizational and time-management skills.

- Creativity and problem-solving abilities.

- High level of adaptability and patience.

- Ability to motivate and engage participants.

- Strong attention to detail and commitment to quality.

Compensation:Competitive salary based on experience, plus performance bonuses.

Work Location: hybrid

Schedule: part-time

This role is ideal for a passionate and skilled trainer who enjoys helping others succeed and contributing to the growth and success of the business. If you’re committed to developing people and maintaining high operational standards, we’d love to have you on our team!