Support Leader
C
Camtastic Philippines Corp.
14 - 20K PHP
Full-time
Andres Abellana St. Andres Abellana St, Cebu City, 6000 Cebu, Philippines
About the role:
Department: Support
Location: Corporate office
What you'll be doing:
- Lead scheduling, workload distribution, and queue assignment to maintain service continuity.
- Provide high-level technical explanations, workarounds, and resolution timelines.
- Communicate release notes, known issues, and feature updates to the support team and customers.
- Standardize response templates and troubleshooting processes across the team.
- Monitor support channels to ensure timely and accurate responses.
- Handle escalation cases with empathy, clarity, and a solutions-first mindset.
What we offer:
At Camtastic, we are committed to our employees with a range of benefits! Here are some of our core principles:
- A friendly yet professional work environment experience
- Opportunities for OJT and professional development
- Career advancement
- Collaborative and supportive work environment
- Performance-based bonuses and/or commissions
- Flexible time
- Profit-sharing for committed individuals over time
- And more..