Head of Operations at MusicGPT

We are looking for a high-trust, highly responsive Operations Manager to act as the execution arm of leadership.

This is not a coordination role and not a “wait-for-instructions” job.

When something is decided, you make it happen — end to end.

You will own people, tools, money flows, vendors, support quality, and internal execution across our fast-moving global SaaS company MusicGPT – The next Spotify.

If you are a low-ego, sharp, discreet executor who gets things done without drama or overthinking — this role is for you.

What You Will Own

1. Recruiting & People Operations

• Own the entire hiring lifecycle: sourcing → screening → test tasks → interviews → onboarding
• Build and manage candidate pipelines
• Handle salary negotiations, bonuses, onboarding & offboarding
• Oversee time tracking, attendance, and contractor structure
• Improve and standardize hiring & onboarding processes

2. Vendor, Tools & Account Management

• Central ownership of all tools, subscriptions, platforms, and vendors
• Create and maintain clean oversight of accounts, logins, permissions
• Handle provider selection, sign-ups, renewals, and cancellations
• Manage operational compliance tasks when required

3. Customer Success & Public Image

• Own customer support quality and responsiveness
• Turn customer insights into real operational improvements
• Manage and improve Trustpilot, App Store, Reddit, public presence
• Build scalable support docs, processes, and automations
• Set the tone, standards, and structure for support

4. Finance & Money Flow Oversight

• Oversee invoices, payments, dashboards, bonuses
• Monitor money flows and spot inconsistencies or issuesHandle operational finance tasks end-to-end when needed
• Coordinate with leadership on approvals and exceptions

5. Execution & Ad-Hoc Projects

• Act as leadership’s execution arm
• Own high-priority, short-term initiatives
• Take ambiguous problems and solve them independently
• Examples:
• Handle annual filings end-to-end
• Set up new banking or resolve account restrictions
• Build standardized hiring pipelines
• Implement internal systems and SOPs

Examples of Real Work

• “Annual filing is due — handle everything end-to-end.”
• “Transaction declined due to spending limit — log in and fix it.”
• “We need a new provider for debit cards — research, sign up, implement.”
• “Hire a marketer — post jobs, screen, interview, hire.”
• “Improve Trustpilot reviews — build process and execute.”
• “Build internal Notion guides and automation systems.”

Access & Trust

This role has access to:

• Inboxes
• Invoices and financial dashboards
• Contractor information
• Tool and platform logins
• Internal documents and sensitive company data

Discretion, maturity, and integrity are non-negotiable.

What We’re Looking For

Must-Have

• Strong background in Operations / Support / Hiring (SaaS or E-commerce)
• Proven execution mindset — you finish what you start
• Highly responsive and available
• Comfortable owning responsibility without supervision
• Organized, sharp, and detail-oriented
• Experience with Notion, tools, dashboards, and internal systems

Nice to Have

• SaaS or E-commerce experience
• Customer support process building & automation
• Hiring pipeline ownership
• Basic programming or technical understanding

Personality Fit

• Low ego, high accountability
• Calm under pressure
• Discreet and trustworthy
• Thinks in systems, executes in reality
• Gets things done without overthinking

How to Apply

Apply with:

• Your background in operations
• Examples of things you owned end-to-end
• Systems, processes, or teams you built or managed

This is a high-impact, high-trust role with real ownership.