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Senior Business Development Manager

P

Proselect Management Inc

10 - 100K PHP
Full-time
N/A

Job Title: Project Management Manager – Mid / Graveyard Shift

Location: Masinag, EDSA, or McKinley (Hybrid)

Work Schedule: Mid Shift / Graveyard Shift, with non-discountable occasions (e.g., UAT, start of training, client visits)

Experience Level: 4+ years

Start Date: ASAP


Overview:


We are seeking a highly experienced Project Management Manager with strong BPO experience (Transition Manager, PMO, or Project Delivery, Process Improvement) to lead and execute client projects in a dynamic gig-based environment. The ideal candidate combines strategic thinking, cross-functional leadership, and operational excellence to deliver seamless project outcomes.


Key Responsibilities:


Project Leadership & Delivery


  • Lead end-to-end delivery of BPO and gig-based client projects, including transitions, implementations, and ongoing operations.
  • Manage multiple short-cycle projects while ensuring timely delivery, quality, and client satisfaction.
  • Own project planning, resource allocation, deliverables, and escalations across assigned opportunities.


Agile Execution & Innovation

  • Adapt quickly to evolving requirements and ambiguous situations.
  • Create rapid solutions, workflows, and micro-processes for emerging business needs.
  • Drive continuous improvement and innovative solutions to enhance operational efficiency.


Cross-Functional Collaboration


  • Coordinate with project stakeholders, workstream owners, and vendors to ensure readiness and seamless execution.
  • Communicate project status, risks, and updates effectively to internal teams and clients.


Client Engagement


  • Serve as the primary point of contact for external clients regarding project updates and clarifications.
  • Facilitate discussions where requirements are evolving or fluid.


Standardization & Process Improvement

  • Capture insights from engagements and contribute to a Gigwork Playbook for repeatable, scalable processes.
  • Identify areas for improvement and implement best practices across projects.


Core Competencies:


  • BPO Expertise: Experience in Transition Management, PMO, or Project Delivery within BPO environments.
  • Agility & Resilience: Navigate ambiguity with confidence and positivity.
  • Innovation & Creativity: Bring forward new ideas and solutions.
  • Communication Excellence: Maintain clear, professional, and timely communication.
  • Leadership & Ownership: Influence without authority, drive outcomes, and mentor team members.
  • Client-Centric Thinking: Focus on client satisfaction and delivery excellence at all times.


Qualifications:

  • 4+ years of project management experience in BPO or related industries.
  • Proven experience leading teams with full employee lifecycle responsibility.
  • Expertise in project management tools, frameworks, and methodologies.
  • Strong knowledge of business processes, transitions, and client delivery models.
  • Ability to manage multiple concurrent projects under tight deadlines.
  • Comfortable working hybrid with occasional onsite attendance for critical milestones.