Customer Support Specialist
B
Bossjob
15 - 18K PHP
Full-time
SM Aura Premier. 26th Street, Corner McKinley Pkwy, Taguig, 1630 Metro Manila, Philippines
Description
- Provide exceptional customer support via phone, email, and chat.
- Assist customers in troubleshooting and resolving product-related issues.
- Maintain a high level of customer satisfaction and engagement.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members and other departments to enhance service delivery.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 1–3 years of customer support experience.
- Skills and Competencies: Strong communication and problem-solving skills.
- Qualities and Traits: Empathetic, patient, and detail-oriented.
- Responsibilities and Duties: Ability to handle multiple customer inquiries efficiently.