Enablement Specialist

About the Role

We are looking for an Enablement Specialist to join our Training and Enablement Team. This role supports client onboarding, implementation readiness, user training, and post-launch enablement across the company's technology solutions. Working closely with the Learning & Enablement Lead, the successful candidate will help ensure each client receives a well-structured set-up, a smooth onboarding experience, and practical support that drives confident adoption.

Key Responsibilities

Client Onboarding and Enablement

• Support discovery and requirements discussions to understand client needs, workflows, and objectives.
• Assist in preparing and completing initial platform set-up and configuration based on approved scope.
• Deliver onboarding sessions, user walkthroughs, and orientation programmes in a clear and professional manner.
• Guide users on recommended workflows, platform usage, and practical next steps.
• Provide refresher sessions and post-launch support for existing users as needed.

Delivery and Coordination

• Maintain accurate documentation, onboarding records, and handover notes.
• Coordinate with internal teams to support smooth implementation and client readiness.
• Stay updated on product features, use cases, and internal delivery standards.
• Escalate gaps, risks, or out-of-scope requests to the Learning & Enablement Lead when required.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Education, Information Technology, or a related field preferred.
• 1 to 3 years of experience in onboarding, training, customer support, customer success, implementation support, or a similar role.
• Experience in user training, platform walkthroughs, or software support is an advantage.
• Exposure to SaaS, CRM, automation, or digital platforms is preferred.
• Strong written and spoken English.
• Willingness to report on-site as needed for meetings and trainings.

Key Skills

• Clear communication and presentation skills
• Strong facilitation and training ability
• Attention to detail and strong follow-through
• Comfort in explaining systems to non-technical
• Organised and client-focused approach users

What We Offer

• Government-mandated benefits and company benefits
• 13th month pay and standard statutory benefits
• Exposure to a growing portfolio of technology solutions and client environments
• A collaborative team that values learning, quality of service, and continuous improvement

Why Join Us

This role is ideal for someone who enjoys learning new systems, guiding users with confidence, and helping clients succeed through effective onboarding and enablement. If you are organised, service-oriented, and comfortable working with digital tools, this role offers strong hands-on exposure and room to grow.

Application Details

Please submit your updated CV along with a brief cover note outlining your experience in onboarding, training, or digital platform support. Additionally, include sample modules you’ve developed and a short teaching demo (2–3 minutes).