Infrastructure Operations Support
A
A7 Recruitment
20 - 50K PHP
Contract
Meralco Ave, Pasig, Metro Manila, Philippines
Infrastructure Operations Support
Work Details
- Full Onsite in Ortigas, Pasig
- Day shift schedule
- 36 months (3 years) contract
Package
- Compensation includes a fixed monthly rate; 13th month pay (pro-rated, as applicable); optional HMO
- Statutory government-mandated benefits; shuttle service within the Meralco franchise area (subject to limited capacity)
- Employees are entitled to five (5) service incentive leaves annually after one (1) year of tenure; overtime and holiday pay are not applicable
Qualifications
- Education: IT, Engineering, or related field
- Experience: 1–3 years in IT operations, infrastructure support, application support, or business operations
Skills
- Understanding of application operations, including how business applications function and interact with users and other systems
- Working knowledge of database concepts—can perform basic queries, understand data flows, and support data-related troubleshooting
- Familiarity with IT infrastructure (servers, networks, storage, cloud environments) and how it supports application and database operations
- Experience in incident handling, ticketing systems, and escalation procedures
- Understanding batch processing, job scheduling, and monitoring
- Basic troubleshooting skills across application, database, and infrastructure layers (can identify, log, and escalate issues; basic SQL/log analysis is a plus)
- Adherence to SOPs, checklists, and compliance requirements
- Reliable, detail-oriented, and comfortable with both routine and exception handling
- Willingness to learn platform-specific runbooks and operational tools
Responsibilities
- Monitor daily system, application, and infrastructure operations to ensure availability and performance
- Execute routine checks, batch jobs, and scheduled tasks following established runbooks and SOPs
- Handle incidents, service requests, and alerts through ticketing systems; ensure timely resolution or escalation
- Perform initial troubleshooting across application, database, and infrastructure layers
- Support data validation, simple queries, and basic database-related issue investigation
- Coordinate with internal teams and vendors for issue resolution and support activities
- Document incidents, resolutions, and operational procedures for knowledge sharing and audit compliance
- Ensure adherence to operational standards, security policies, and compliance requirements
- Assist in system maintenance activities, including patching support and environment checks
- Provide status updates and reports on incidents, system health, and task completion
- Continuously learn and apply platform-specific tools, processes, and technologies to improve support efficiency